Frequently Asked Questions
Shipping & Lead Times
All orders ship within 10-15 business days. While these items are in-stock, we will still need time to assemble, test, pack and create the shipping labels. We will release new units for sale every Monday 10am EST. If you happen to have missed an item, please check back the following Monday.
How are Orders Shipped
We use a shipping company that partners with Canada Post, USPS and other large courier companies. The estimated delivery times for the US is 2-4 days, Canada 2-8 days and Overseas International between 7-22 days. We also offer the option of DHL Express to overseas customers. This will speed up delivery times to between 2-7 days anywhere in the world. Please note that if you are in a remote location there could be an added charge. (Please contact us at firstname.lastname@example.org to check for international shipping if you are unsure.)
I didn't get a response from my email
We respond to every email we receive. During very busy times it may take a few days to receive a response, but we will always make the attempt. Remember to also check your spam folders. Emails can sometimes be directed to your spam folders due to settings. If you haven't received a response within 3 business days, please try again.
Comparison between Basic and Pro Suckit Dust Boot
What Machines will the Suckit Dust Boot fit?
The Suckit Dust Boot has been specifically designed to work with the XCarve, Shapeoko CNC and OX CNC Machines. There is also a variation to work with the Shapeoko HDZ. We would love to have our Suckit Dust Boot fit all the CNC Machines, however being a small business, we have limited resources. If you have a CNC machine and would like to know if it’s adaptable, please contact us at email@example.com and we would be happy to discuss looking into it.
The hose I use is smaller than the vacuum adapter provided, what can I do?
We offer adapters that you can purchase on our website, however you can also make your own adapters from wood or plastic! Below are a couple of pictures of how some customers made their own.
Alternatively, a customer of ours has published an adapter on Thingiverse for those that have access to a 3D printer. To check it out, please click on the link. https://www.thingiverse.com/thing:2809355
If you are not 100% satisfied with your Suckit Dust Boot purchase, we will happily work with you to ensure your satisfaction or will refund your purchase. For more details regarding returns, please view our Refund/Return Policy.
We are always changing and working with our customers to ensure the best possible experience for you. If you have any suggestions of what you would like to see or how we can improve our product or information available, please contact us at firstname.lastname@example.org.
Thank you so much!
Jenn & Mark